Vacancy: Manager Operations

General Description: Responsible for designing, managing and improving the operations system – flights, transportation, permits and all other aspect of services during the trip like leaders, guides, lodges, porters and budget. In addition, ensure the guests/staff safety, customer satisfaction and optimize the operational cost by developing short and long-term strategies.

  • Job

    Manager Operations
  • Reports To

    Managing Director
  • Employment Type

    Full Time
  • Key Functions

    • Optimize operational cost, do a proper assessment and prepare guidelines to maintain quality services
    • Ensure smooth and quality operations of all groups
    • Responsible for the proper management of the store
    • Handle Customer Service
    • People and performance management
    • Contributions and acceptance of responsibilities in Core Team

    • Organize season’s review meeting with office staff and field staff twice a year after each season and present results to SMT
    • Training to the field staffs regarding services, customer expectation, safety, hygiene, company values on yearly basis.
    • Prepare reports – store inventories, guests feedback, transportations
    • Once a year, do a survey trip to mostly frequented trekking routes to assess the risks, ensure the quality of the accommodation, food hygiene, prices and itineraries.
    • Execute an annual performance review for all the members of the Operations team to continually improve individual performance

    • Minimum 05 years of working experience in similar position and field
    • Bachelor's degree (preference given to those in tourism field)
    • Excellent client-facing, internal communication and interpersonal skills
    • Excellent written and verbal communication skills
    • Solid organizational skills including attention to detail, deadline-driven and multitasking skills
    • Strong working knowledge of Microsoft Office package (Excel, Word, and PowerPoint)
    • Passion for adventure, serving people and abiding company values and purpose.

To Apply

Interested and qualified candidates are requested to apply with an updated CV to This email address is being protected from spambots. You need JavaScript enabled to view it. with "Manager Operations" as the subject line by 22 April 2022. Only shortlisted candidates will be informed for further assessment and interview. Telephone inquiries will not be entertained.