Vacancy: Manager Operations

• Job

  Manager Operations

• Reports To

  Managing Director

• Employment Type

  Full Time

• Key Functions

  • Optimize operational cost, do a proper assessment and prepare guidelines to maintain quality services
  • Ensure smooth and quality operations of all groups
  • Responsible for the proper management of the store
  • Handle Customer Service
  • People and performance management
  • Contributions and acceptance of responsibilities in Core Team

• KEY PERFORMANCE MEASURES (KPI’S)

  • Organize season’s review meeting with office staff and field staff twice a year after each season and present results to SMT
  • Training to the field staffs regarding services, customer expectation, safety, hygiene, company values on yearly basis.
  • Prepare reports – store inventories, guests feedback, transportations
  • Once a year, do a survey trip to mostly frequented trekking routes to assess the risks, ensure the quality of the accommodation, food hygiene, prices and itineraries.
  • Execute an annual performance review for all the members of the Operations team to continually improve individual performance

• PROFILE AND MINIMUM JOB REQUIREMENTS (EDUCATION, LANGUAGES, IT-SKILLS)

  • Minimum 05 years of working experience in similar position and field
  • Bachelor's degree (preference given to those in tourism field)
  • Excellent client-facing, internal communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail, deadline-driven and multitasking skills
  • Strong working knowledge of Microsoft Office package (Excel, Word, and PowerPoint)
  • Passion for adventure, serving people and abiding company values and purpose.